CRI Roofing & Restoration (“CRI Roofing & Restoration,” “CRI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request an estimate, schedule an inspection, or communicate with our team.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we handle communications, including text messages (SMS).
1. Personal Information We Collect
When you interact with our website or contact CRI Roofing & Restoration, we may collect information that identifies or can reasonably be associated with you, including:
- First and last name
- Email address
- Telephone or mobile phone number
- Property or project information you choose to provide
- Description of your roofing, restoration, or exterior renovation needs
- Preferred time for a callback
- Information provided when requesting an estimate or inspection
- Information submitted through website contact forms
- Communications you have with our team by phone, email, text message, or other communication methods
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information. This information may be collected through cookies, analytics tools, or similar technologies.
2. How We Use Personal Information
We may use the personal information we collect to:
- Respond to inquiries and requests submitted through our website
- Contact you regarding requested roofing, restoration, or exterior renovation services
- Schedule inspections, estimates, appointments, and project-related communications
- Provide and coordinate roofing and exterior renovation services
- Communicate with you about your project
- Respond to questions or customer service requests
- Process and manage service requests
- Communicate regarding insurance-related restoration projects when applicable
- Send requested information, updates, reminders, or service-related communications
- Send text messages when you have provided the appropriate consent
- Improve our website, services, customer experience, and communications
- Maintain website security and prevent fraudulent or unauthorized activity
- Comply with applicable legal, regulatory, and contractual requirements
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing additional notice when required by applicable law.
3. How We Use SMS and Text Messaging
If you provide your mobile telephone number and separately consent to receive SMS messages from CRI Roofing & Restoration, we may use your number to send text messages related to your inquiry, inspection, estimate, project, appointment, or other communications for which you have provided consent.
Depending on the consent you provide, messages may include appointment reminders, project updates, responses to inquiries, service information, or other relevant communications.
Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact CRI Roofing & Restoration directly.
Providing consent to receive SMS messages is not a condition of purchasing goods or services.
SMS Consent Is Not Shared With Third Parties
CRI Roofing & Restoration does not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their own marketing or promotional purposes. SMS consent is not shared with third parties.
Your SMS consent and mobile phone information may only be used or disclosed as necessary to provide the communications you requested, operate our communications services, comply with applicable law, or as otherwise permitted by law.
4. Who We Share Personal Information With
We may share personal information when reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, information may be shared with:
- Employees and authorized representatives of CRI Roofing & Restoration
- Service providers who help us operate our website, communications, scheduling, technology, or business operations
- Contractors, subcontractors, suppliers, or project partners when necessary to provide requested services
- Insurance companies, adjusters, or related representatives when you request or authorize assistance with an insurance claim
- Website hosting, analytics, customer relationship management, and communication service providers
- Government authorities, courts, law enforcement, or other parties when disclosure is required by law or legal process
We require service providers who handle personal information on our behalf to use that information only for authorized business purposes and to maintain appropriate safeguards.
We do not sell your personal information.
We do not share your SMS consent with third parties or affiliates for their own marketing purposes.
5. Information Submitted Through Contact Forms
Our website may provide forms that allow you to request an inspection, estimate, callback, or additional information.
Information submitted through these forms may include your name, email address, phone number, preferred callback time, and information about the services or project you are interested in.
We use this information to respond to your request and provide the services or information you asked for.
When submitting a form that includes SMS consent language, you should be provided with a clear link to this Privacy Policy directly near the consent language.
6. Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, tags, or similar technologies to help us understand how visitors use the website, improve functionality, monitor website performance, and support marketing or advertising activities.
These technologies may collect information such as your IP address, device type, browser type, pages visited, referring website, and general interaction with our website.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, review websites, or other external services.
CRI Roofing & Restoration is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
8. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication system, or method of transmitting information over the internet can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, communicate with customers, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also choose not to provide certain information. However, withholding information necessary to respond to a service request may prevent us from providing an estimate, scheduling an inspection, or otherwise fulfilling your request.
For SMS communications, you may opt out by replying STOP to a text message. You may also contact us directly to request assistance with communications.
11. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date shown at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information about our privacy practices.
13. Contact CRI Roofing & Restoration
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
CRI Roofing & Restoration
8665 W 96th St, Suite 201
Overland Park, KS 66212
Phone: (913) 787-5454
Email: cri.renovations@gmail.com
14. Privacy Policy Accessibility
This Privacy Policy should remain easily accessible to visitors throughout the website.
CRI Roofing & Restoration should include a clearly labeled “Privacy Policy” link in the website footer of every page.
On forms that collect personal information or request SMS consent, a link to this Privacy Policy should also appear near the applicable consent language so visitors can review the policy before submitting their information.